Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries and issues related to health plan services, ensuring compliance and customer satisfaction while working remotely during evening shifts.
Key responsibilities:
- Manage member inquiries regarding eligibility, benefits, billing, and service reviews
- Document conversations and responses to ensure accurate record-keeping and compliance
- Collaborate with internal teams to resolve complex issues and enhance customer experience
Required qualifications:
- Minimum two (2) years of customer service or member-interacting experience
- High School Diploma or General Education Development (GED) required
- Typing speed of at least 30 WPM, with a current typing test
- Ability to effectively interact with diverse work units and organizational departments
- Must pass Classification Assessment and knowledge checks during training
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,698 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
