Customer Service Representative
Job Summary
Providing high-level support to members and customers, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.
Key responsibilities:
- Manage member inquiries and complaints across various service areas including eligibility, benefits, and billing
- Document conversations and interactions with members according to established procedures
- Collaborate with internal departments to resolve complex issues and enhance customer satisfaction
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with KP members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
- Ability to effectively use systems within the Membership Service Contact Center (MSCC)
- Demonstrated analytical and problem-solving skills
Complete Job Description
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