Customer Service Representative
Job Summary
Providing essential support to members and customers, the full-time Customer Service Representative will handle inquiries, resolve complaints, and maintain compliance while working remotely in a dynamic environment.
Key responsibilities
- Manage member inquiries related to eligibility, benefits, billing, and service reviews
- Document and respond to all incoming contacts, coordinating with relevant health plan personnel as needed
- Promote customer satisfaction by adhering to established procedures and maintaining compliance with organizational policies
Required qualifications
- Minimum two (2) years of customer service experience required
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment
- Minimum typing speed of 30 WPM (typing test must be current within one year)
- Demonstrated analytical and problem-solving skills
Complete Job Description
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