Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while working remotely during evening shifts.
Key responsibilities:
- Handle member inquiries and provide accurate information regarding various services and benefits
- Document conversations and resolve complaints while maintaining compliance with organizational policies
- Collaborate with internal departments to obtain necessary information for member inquiries and service recovery
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and have a typing speed of at least 30 WPM
- Ability to effectively interact with diverse work units and understand relevant policies and processes
- Must pass knowledge checks during training
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,360 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
