Customer Service Representative

Job Summary

Providing essential support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring compliance and enhancing customer satisfaction in a remote work environment.

Key responsibilities

• Handle member inquiries across various categories, including eligibility, benefits, and billing issues
• Document and respond to incoming contacts, addressing complex calls related to specialized product lines
• Evaluate data to resolve complaints and coordinate service recovery while maintaining compliance with organizational policies

Required qualifications

• Minimum two years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills