Customer Service Representative

Job Summary

Working in a hybrid environment, the Customer Service Representative will manage customer calls, emails, and purchase orders while collaborating with internal teams to ensure timely and accurate order fulfillment.

Key responsibilities

• Support colleagues and customers through email and phone in a multi-site environment
• Handle all order entry and updates, including tracking information and lead times
• Communicate regularly with team members to prioritize customer orders and inquiries

Required qualifications

• 1-2 years of customer service experience
• Proven time management and multitasking skills
• Ability to take initiative and work collaboratively with various team members
• Strong organizational skills
• Familiarity with computers and CRM systems