Customer Service Representative

Job Summary

Supporting daily customer service operations, the full-time Customer Service Representative I will respond to inquiries, assist with account maintenance, and document customer interactions while working remotely.

Key responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support
• Assist customers with account maintenance, updates, service requests, and general product or service questions
• Document customer interactions, requests, and resolutions accurately within CRM systems

Required qualifications:

• High school diploma or GED required
• 1-2 years of customer service experience preferred, especially in healthcare, technology, or call center environments
• Basic proficiency with CRM systems (Salesforce preferred) and Microsoft Office applications
• Ability to manage multiple tasks in a fast-paced environment
• Demonstrated professionalism and adaptability in customer interactions