Customer Service Representative
Job Summary
To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely support to members and patients regarding inquiries and issues, working remotely during evening shifts.
Key responsibilities
- Handle complex member inquiries and document all incoming contacts to ensure effective resolution
- Initiate contact with relevant personnel to gather information needed for member concerns
- Support compliance and maintain confidentiality while documenting member interactions according to established procedures
Required qualifications
- Minimum two (2) years of customer service or member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and have a typing speed of at least 30 WPM
- Demonstrated analytical and problem-solving skills
- Ability to effectively interact with diverse work units and understand relevant policies and processes
Complete Job Description
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