Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries, resolve issues, and promote services in a remote work environment during evening shifts.

Key responsibilities:

• Manage member inquiries across various service areas, including eligibility, billing, and complaints
• Document conversations and ensure compliance with organizational policies while maintaining member confidentiality
• Collaborate with internal departments to gather information and resolve complex customer issues effectively

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to effectively interact with diverse teams and understand relevant policies and processes
• Demonstrated analytical and problem-solving skills