Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative will manage inquiries related to membership, billing, and benefits while working remotely during evening shifts.

Key responsibilities:

• Handle complex member inquiries and document all incoming contacts to ensure accurate responses
• Initiate communication with relevant personnel to obtain necessary information for resolving member concerns
• Support compliance with organizational policies and maintain the confidentiality of member information

Required qualifications:

• Minimum of two years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills