Customer Service Representative
Job Summary
Serving as a primary point of contact for clients, the remote Customer Service Representative will manage inbound and outbound communications, efficiently resolving inquiries to ensure a seamless customer experience.
Key responsibilities
- Handle and respond to all customer inquiries with professionalism
- Aim to resolve issues on the first call while maintaining confidentiality of customer information
- Track call-related information for auditing and reporting purposes and provide feedback on call issues
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
Complete Job Description
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