Customer Service Representative
Job Summary
To support a growing customer base, the full-time remote Customer Service Representative will assist clients in the automotive industry by answering inquiries, troubleshooting issues, and providing information via phone, chat, or email.
Key Responsibilities
- Assist customers with website-related issues, including account permissions and troubleshooting mobile apps
- Document issues in the ticketing system and collaborate with other departments to resolve problems
- Follow up with customers to report on the status of issue resolution and gather information for accurate case notes
Required Qualifications
- High School Diploma or GED required; some college preferred
- Three years of customer service or call center experience required
- General automotive knowledge required
- Ability to work independently and meet internal and external time commitments
- General knowledge of a Technical Support Ticket System
Complete Job Description
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