Customer Service Representative

Job Summary

As the full-time Customer Service Representative in Repair Services, the candidate will serve as the primary contact for customer and sales inquiries regarding repairs, providing information on product details and service options while working remotely.

Key responsibilities:

• Support a phone queue for repair inquiries and manage email support cases for customers and sales representatives
• Provide repair estimates and advise on ProCare programs during approval and pricing confirmation calls
• Maintain documentation for repair orders and communicate guidelines effectively with internal and external customers

Required qualifications:

• High school diploma or equivalent
• 1-3 years of experience in a customer service role
• Ability to multitask and manage repair order intake and approvals
• Experience in providing timely and professional customer interactions
• Familiarity with repair processes and service options