Customer Service Representative

Job Summary

Providing high-level support to members and patients, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Handle complex member inquiries and document all incoming contacts to ensure accurate responses
• Evaluate data to resolve complaints and coordinate service recovery as needed
• Maintain compliance with organizational policies while promoting exceptional customer relations

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing speed test (minimum 30 WPM)
• Ability to effectively interact with diverse work units and organizational departments
• Demonstrated analytical and problem-solving skills