Customer Service Representative
Job Summary
Providing exceptional support to members, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.
Key responsibilities:
- Handle complex member inquiries and document interactions accurately
- Initiate contact with relevant personnel to obtain necessary information for resolving issues
- Support compliance and maintain confidentiality while ensuring high-quality customer service
Required qualifications:
- Minimum of two years of customer service or member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Typing speed of at least 30 words per minute, with a current typing test
- Strong understanding of policies and processes relevant to customer interactions
Complete Job Description
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