Customer Service Representative
Job Summary
To support financial services, the full-time Customer Service Representative will guide customers through inquiries and challenges while working remotely, ensuring accurate record-keeping and recommending enhanced services.
Key responsibilities:
- Guide customers through questions and concerns related to products or services
- Record detailed call information for auditing and follow-up purposes
- Identify opportunities to introduce customers to new or enhanced services
Required qualifications:
- High school diploma or GED
- 6+ months of customer service or sales experience preferred
- Work at home environment must match the address on file
- Must have a reliable Internet connection with specified minimum speeds
- Comfortable using company-issued equipment such as a webcam if applicable
Complete Job Description
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