Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will ensure timely and courteous resolution of customer inquiries while documenting relevant information and striving for first-time resolution whenever possible.

Key responsibilities

• Communicate clearly and concisely with customers to resolve issues related to health insurance products and services
• Document all customer interactions accurately in the appropriate software systems while adhering to company standards and guidelines
• Develop expertise in health insurance benefits and eligibility to provide superior customer service and support

Required qualifications

• High school diploma or equivalent
• Minimum two years' experience in a specialized customer service environment or two years of college coursework plus one year of relevant experience
• Ability to pass the company proficiency test: Customer Service Assessment
• Strong organizational skills and attention to detail
• Proficiency in computer literacy and ability to work independently