Customer Service Representative

Job Summary

Empowered to deliver exceptional customer experiences, the full-time remote Customer Service Representative will manage incoming calls from members and providers, addressing inquiries related to health care eligibility, claims, and payments while working within a flexible schedule during standard business hours.

Key responsibilities:

• Answer incoming calls and identify the type of assistance needed from customers in a call center setting
• Resolve issues on the first call by navigating complex computer systems and providing appropriate responses
• Document required information and research complex issues across multiple databases to resolve customer inquiries

Required qualifications:

• High School Diploma / GED
• At least 1 year of experience in a call center or customer service environment
• Ability to complete Customer Service training and demonstrate proficiency in the material
• Familiarity with computer systems and the ability to navigate complex software
• Willingness to work full-time with flexibility for 8-hour shifts during business hours