Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely information to members, patients, and providers while managing inquiries and issues remotely during evening shifts.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and general complaints while documenting all incoming contacts
• Initiate contact with relevant personnel to obtain necessary information and resolve complaints effectively
• Support compliance with organizational policies and maintain the confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)