Customer Service Representative

Job Summary

Providing exceptional customer service, the full-time remote Customer Service Representative will resolve inquiries, document interactions, and ensure timely responses while striving for first-contact resolution.

Key responsibilities

• Communicate clearly and concisely with customers, utilizing business English and maintaining accurate electronic notes
• Interact directly with customers to resolve issues related to health insurance products and services while adhering to company and regulatory guidelines
• Develop expertise in benefits and eligibility for health insurance plans to provide superior customer service

Required qualifications

• High school diploma or equivalent
• Minimum two years' experience in a specialized customer service environment or two years of college coursework plus one year of relevant experience
• Proficiency in customer resolutions and multitasking in a high-stress environment
• Strong computer literacy and ability to work independently
• Must pass company proficiency test: Customer Service Assessment