Customer Service Representative
Job Summary
Working remotely, the full-time Customer Service Representative will communicate with members via phone and email, providing empathy and solutions while assisting with onboarding and account setup.
Key responsibilities:
- Communicate with members, exhibiting care in every interaction
- Listen to members' needs and provide tailored solutions
- Accurately document member interactions and collaborate with the team to share best practices
Required qualifications:
- Minimum of 1 year of customer service experience (call center or retail)
- High school diploma or equivalent
- Availability for an 8-hour shift between 6am - 8pm
- Ability to handle a high volume of inbound calls
- People-focused approach with a solution mindset
Complete Job Description
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