Customer Service Representative
Job Summary
Providing empathetic support to members, the full-time Customer Service Representative will assist with onboarding, account setup, and inquiries while working remotely, with optional access to the Tempe office.
Key responsibilities:
- Communicate with members via phone and email, ensuring care in every interaction
- Listen to members' needs, offering empathy and tailored solutions
- Document member interactions accurately and collaborate with team members to share best practices
Required qualifications:
- Minimum of 1 year of customer service experience in a call center or retail environment
- High school diploma or equivalent
- Availability for an 8-hour shift between 6 am - 8 pm
- People-focused approach with a solution-oriented mindset
- Ability to manage a high volume of inbound calls
Complete Job Description
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