Customer Service Representative

Job Summary

Supporting customer engagement initiatives, the full-time temporary Call Center Customer Service Representative will engage with customers, update contact information in Salesforce CRM, and address concerns with empathy while working remotely.

Key responsibilities:

• Engage with customers to acknowledge their experiences and provide support after multiple dealership visits
• Confirm and update customer contact information accurately within Salesforce CRM
• Document customer interactions and follow established processes for follow-up

Required qualifications:

• Strong customer-facing experience, preferably in contact centers or customer care environments
• Ability to handle difficult or emotionally charged interactions professionally
• Critical thinking and problem-solving capabilities
• High attention to detail and ability to work independently