Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely support to members and providers, handling inquiries and issues related to health plan services while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries across various service areas, including eligibility, benefits, and billing
• Document conversations and respond to complex calls, ensuring compliance with organizational standards
• Collaborate with internal departments to resolve customer issues and improve service quality

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated ability to manage work with minimal direction