Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries and issues related to health plan services remotely, ensuring accurate and timely information while fostering customer satisfaction and retention.

Key responsibilities:

• Manage member inquiries across various service areas, including eligibility, benefits, and billing
• Document and respond to complex calls, ensuring compliance with organizational standards and privacy regulations
• Collaborate with health plan personnel to resolve customer concerns and implement effective service recovery strategies

Required qualifications:

• Minimum of two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Ability to effectively interact with diverse teams and understand relevant policies and processes