Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities

• Handle complex member inquiries and document all incoming contacts to ensure accurate responses
• Initiate contact with relevant personnel to gather information and resolve customer concerns
• Support compliance with organizational policies while maintaining privacy and confidentiality of member information

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical skills and ability to manage work with minimal direction