Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.
Key responsibilities:
- Handle member inquiries across various categories, ensuring accurate and timely responses
- Document conversations and follow established procedures to meet customer needs
- Collaborate with internal departments to resolve complex issues and enhance member satisfaction
Required qualifications:
- Minimum two (2) years of customer service or member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Typing speed of at least 30 WPM, with a current typing test
- Familiarity with systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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