Customer Service Representative

Job Summary

Supporting the Life & Annuity Contact Center team, the full-time Customer Service Representative will work remotely to address customer inquiries, educate clients about their annuity contracts, and maintain high service standards while managing a high volume of calls daily.

Key responsibilities

• Answer inbound calls from annuity customers, providing information and resolving inquiries effectively
• Document customer interactions and perform research to address concerns while maintaining confidentiality
• Identify and recommend process improvements to enhance team performance and customer satisfaction

Required qualifications

• High School Diploma or GED
• 2-3 years of general client service experience relevant to the role
• Proficiency in Microsoft Office Suite and general computer navigation skills
• Ability to work from home in a conducive environment for phone communication
• Strong organizational skills and ability to multitask effectively