Customer Service Representative
Job Summary
Working remotely in a full-time capacity, the Customer Service Representative will serve as the primary contact for customer inquiries, manage account issues, and provide support for billing and service modifications while ensuring a high-quality customer experience.
Key responsibilities
- Serve as the main point of contact for customer inquiries related to billing, service modifications, and account setups
- Resolve past-due accounts and collect payments to maintain account standing
- Create and manage support tickets for inbound customer communications using internal tracking software
Required qualifications
- High School diploma or GED
- Fluency in English and Spanish (written and verbal)
- Strong critical thinking skills with the ability to analyze complex situations
- Self-motivated with the ability to work in a fast-paced, team-based environment
- Ability to work from 10:00 am - 7:00 pm Mountain Time, Monday through Friday, with occasional weekend availability
Complete Job Description
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