Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Customer Service Representative will manage inbound calls and inquiries in a contact center environment, focusing on quality and timely resolution while performing administrative tasks remotely and onsite.

Key responsibilities

• Respond to a high volume of inbound calls from customers regarding insurance inquiries
• Perform pre-underwriting screening, verify coverage, and authorize payments
• Resolve customer inquiries and maintain customer relations through effective communication

Required qualifications

• High School Diploma or GED Equivalent
• Previous call center experience is preferred
• Basic computer skills, including familiarity with software applications such as Excel and Word
• Ability to meet attendance requirements, including nights, weekends, and holidays
• Bilingual (English-Spanish) is a plus