Customer Service Representative

Job Summary

Providing exceptional support to members and patients, the full-time Customer Service Representative I will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Handle complex member inquiries and document all incoming contacts to ensure accurate responses
• Initiate communication with relevant Health Plan personnel to resolve customer concerns effectively
• Support compliance with organizational standards while maintaining privacy and confidentiality of information

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and understand relevant policies and processes