Customer Service Representative

Job Summary

Building rapport with families and healthcare providers, the full-time Customer Service Representative will provide compassionate support and education over the phone regarding the treatment process and insurance while managing a high volume of calls in a remote setting.

Key responsibilities

• Providing outstanding customer service to families over the phone
• Accurately entering patient registration information and scheduling initial appointments
• Coordinating information between referring physicians, insurance companies, and treatment clinics

Required qualifications

• 1 - 2 years' customer service or related experience
• 1 - 2 years' experience with computer software
• Exceptional communication skills, including phone etiquette
• Ability to work with diverse backgrounds
• Proactive mindset with the ability to absorb new information quickly