Customer Service Representative
Job Summary
Providing exceptional support to members and patients, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.
Key responsibilities
- Handle complex member inquiries and document all incoming contacts to ensure effective resolution
- Initiate communication with relevant health plan personnel to obtain necessary information for inquiries
- Support compliance and maintain privacy while delivering high-quality customer service
Required qualifications
- Minimum two (2) years of customer service experience or experience interacting with KP members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
- Demonstrated analytical and problem-solving skills
- Ability to effectively interact with diverse work units and organizational departments
Complete Job Description
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