Customer Service Representative

Job Summary

Supporting daily customer service operations, the full-time Customer Service Representative I will respond to customer inquiries via phone, email, and chat, maintain accurate records, and assist with service-related requests in a remote environment.

Key responsibilities

• Respond promptly to customer inquiries, providing accurate information and professional support
• Assist customers with account maintenance, service requests, and general product questions
• Document customer interactions and escalate complex issues to the appropriate team or supervisor

Required qualifications

• High school diploma or GED required
• 1-2 years of customer service experience preferred, especially in healthcare, technology, or call centers
• Basic proficiency with CRM systems (Salesforce preferred) and Microsoft Office applications
• Ability to manage multiple tasks in a fast-paced environment
• Demonstrated professionalism and teamwork skills