Customer Service Representative

Job Summary

Providing high-level support to members and customers, the full-time Customer Service Representative will address inquiries, resolve issues, and enhance customer satisfaction while working remotely during evening shifts.

Key responsibilities

• Handle member inquiries and provide accurate information regarding eligibility, benefits, and billing
• Document interactions with members and ensure compliance with organizational policies and procedures
• Collaborate with internal departments to resolve complex issues and improve service recovery efforts

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and understand relevant policies and processes