Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while working remotely during evening shifts.
Key responsibilities:
- Handle member inquiries and provide accurate information regarding various services and benefits
- Document conversations and respond professionally to both internal and external customers
- Evaluate data and implement appropriate actions to resolve complaints and coordinate service recovery
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with KP members
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM (typing test must be current within one year)
- Demonstrated analytical and problem-solving skills
Complete Job Description
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