Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to health plan services and ensure high levels of satisfaction while working remotely during evening shifts.
Key responsibilities
- Handle member inquiries and provide accurate information regarding eligibility, benefits, and billing
- Document conversations and follow established procedures to resolve customer issues effectively
- Collaborate with internal departments to obtain necessary information and support service recovery efforts
Required qualifications
- Minimum two years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and have a minimum typing speed of 30 WPM
- Ability to understand relevant policies and processes related to customer service
- Must pass knowledge checks during training
Complete Job Description
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