Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to health plan services, eligibility, and billing while working remotely during evening shifts.

Key responsibilities

• Handle and document member inquiries across various service categories, ensuring accurate and timely responses
• Promote customer satisfaction by resolving complaints and coordinating service recovery efforts
• Maintain compliance with organizational policies and protect member confidentiality while interacting with diverse teams

Required qualifications

• Minimum of two years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated analytical skills and ability to manage work with minimal direction