Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts to enhance customer satisfaction and retention.

Key responsibilities:

• Handle member inquiries across various topics, including facility and eligibility inquiries, billing issues, and service reviews
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to obtain necessary information and resolve complaints effectively

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)