Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.
Key responsibilities:
- Manage member inquiries and complaints, ensuring accurate and timely responses
- Document conversations and interactions according to established procedures
- Collaborate with internal teams to resolve complex issues and enhance customer satisfaction
Required qualifications:
- Minimum two years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and maintain a typing speed of 30 WPM
- Ability to effectively interact with diverse work units and organizational departments
- Demonstrated analytical skills and ability to think critically in problem-solving situations
Complete Job Description
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