Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries regarding eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries related to core services, eligibility, and billing issues
• Document conversations and ensure compliance with organizational guidelines and privacy standards
• Collaborate with internal departments to resolve complex inquiries and enhance customer satisfaction

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and typing test (30 WPM minimum)
• Ability to effectively use systems within the Membership Service Contact Center
• Demonstrated analytical and problem-solving skills