Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities:

• Handle complex member inquiries and document interactions to ensure accurate and timely responses
• Promote customer satisfaction by resolving complaints and coordinating service recovery as needed
• Maintain compliance with organizational policies and ensure confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated ability to effectively interact with diverse work units and understand relevant policies