Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide timely and accurate support to members and patients, handling inquiries and issues related to various services while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries across various service categories, including eligibility and billing inquiries
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Evaluate data to resolve complaints and coordinate service recovery while maintaining compliance with organizational guidelines

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and understand relevant policies and processes