Customer Service Representative
Job Summary
Supporting client contracts remotely, the full-time Customer Service Representative will focus on providing inbound customer support via telephone, processing orders, and ensuring customer satisfaction through effective communication.
Key responsibilities
- Provide timely and accurate information regarding customer orders and product knowledge
- Process customer orders, changes, and returns in accordance with established policies
- Document customer issues and solutions in ticketing software while delivering professional support
Required qualifications
- High school diploma or GED is required
- Previous customer service experience preferred
- Proficiency in Microsoft Office is a plus
- Ability to type at least 35 words per minute
- Must meet specified personal computer requirements for the role
Complete Job Description
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