Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will handle inquiries and issues related to health plan services, ensuring customer satisfaction in a remote work environment.
Key responsibilities
- Manage member inquiries across various service areas, including eligibility, benefits, and billing
- Document and respond to complex calls while promoting high-quality customer relations
- Collaborate with internal teams to resolve complaints and coordinate service recovery efforts
Required qualifications
- Minimum two (2) years of customer service experience or experience interacting with KP members
- High School Diploma or General Education Development (GED) required
- Typing speed of at least 30 WPM, with a current typing test
- Ability to effectively interact with diverse work units and organizational departments
- Must pass Classification Assessment and knowledge checks during training
Complete Job Description
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