Customer Service Representative

Job Summary

Providing essential support to members and customers, the full-time Customer Service Representative will handle inquiries, resolve complaints, and ensure high levels of customer satisfaction while working remotely during evening shifts.

Key responsibilities

• Manage member inquiries related to eligibility, benefits, billing, and service reviews while documenting all interactions accurately
• Initiate contact with relevant personnel to obtain necessary information and coordinate service recovery as needed
• Support compliance with organizational policies and maintain the privacy and confidentiality of member information

Required qualifications

• Minimum of two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and achieve a typing speed of at least 30 WPM
• Demonstrated ability to manage work with minimal direction and pass knowledge checks during training
• Familiarity with systems used within the Membership Service Contact Center (MSCC) is preferred