Customer Service Representative
Job Summary
To support a dynamic remote team, the contracted Customer Service Call Center Representative will manage customer interactions through CRM tools, accurately document issues, and deliver empathetic resolutions while working independently.
Key responsibilities
- Support customers via CRM tools and document interactions accurately
- Identify trends or recurring issues and collaborate with the team for insights
- Deliver quick and thoughtful resolutions to customer inquiries and problems
Required qualifications
- 1-3 years of call center experience required
- Technical experience with current CRMs strongly preferred
- Ability to type 30 wpm with 90% accuracy or above
- High School Diploma or equivalent required
- Strong understanding of text and chat acronyms
Complete Job Description
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