Customer Service Representative

Job Summary

Providing superior customer service in a full-time remote capacity, the Customer Service Representative will manage order inquiries, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills.

Key responsibilities

• Respond to customer inquiries and manage order status, ensuring timely resolution and documentation of all communications
• Accurately enter and manage customer orders, including adjustments and backorder reporting, while collaborating with supply chain teams
• Act as the primary point of contact for customer service issues, escalating complex problems and maintaining cross-functional communication

Required qualifications

• Experience in customer service or related field, preferably in a healthcare or supply chain environment
• Proficiency in case management software and Enterprise Resource Planning (ERP) systems
• Strong understanding of order management processes and customer experience best practices
• Ability to analyze and resolve discrepancies related to orders and inventory
• Demonstrated capability to communicate effectively with customers and internal teams