Customer Service Representative

Job Summary

To support customer inquiries and service needs, the full-time Customer Service Representative will provide exceptional assistance remotely, addressing questions about utility services, resolving complaints, and documenting interactions while maintaining a thorough understanding of products and policies.

Key responsibilities:

• Serve as the primary point of contact for customers, handling inquiries related to utility services
• Provide exceptional customer service by resolving complaints and guiding customers through solutions
• Accurately document customer interactions and collaborate with other departments to address complex issues

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to engage on the phone throughout the shift with minimal distractions
• Computer/technology savvy, capable of operating multiple windows and tabs while assisting customers
• Superb attendance record to ensure availability for customer needs