Customer Service Representative

Job Summary

Providing exceptional service to members and customers, the full-time Customer Service Representative will manage inquiries and issues related to health plan services, ensuring compliance and customer satisfaction while working remotely during evening shifts.

Key responsibilities:

• Handle member inquiries across various service areas, including eligibility, benefits, and billing
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to gather information and resolve customer concerns effectively

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing speed test of at least 30 WPM
• Ability to understand relevant policies and processes related to customer service
• Demonstrated analytical and problem-solving skills